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THERE IS A TEXT MESSAGE AND PHONE SCAM BEING SENT TO OUR CUSTOMERS SAYING "YOUR VISA DEBIT/CARD HAS BEEN FROZEN, PLEASE CALL OUR CARD SERVICES". THIS IS A SCAM, DO NOT RESPOND. IF YOU GAVE ANY PERSONAL INFORMATION CALL OUR VISA HOTLINE AT 1-800-264-5578

Online Account Safety

The recently updated FFIEC Guidance regarding multi-factor authentication for internet banking has all of us questioning our vulnerabilities when it comes to on-line transactions. We continue to hear about scenarios involving account takeover at the customer level that have cost banks in terms of reputational risk as well as financial loss. In many of these scenarios, the customer has unknowingly downloaded keylogging malware, and an intruder has been able to initiate online unauthorized ACH and/or wire transfer transactions.



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