Services

 

Electronic Services

Debit MasterCard

The Antwerp Exchange Bank Debit MasterCard may be used anywhere MasterCard is accepted. Customers do not have to worry about running out of checks, or carrying large amounts of cash. Purchases made with the debit card will be deducted from your checking account and shown on your monthly statement. The Debit MasterCard may also be used as an ATM card.

The Antwerp Exchange Bank ATM card provides the convenience of 24 hour banking from any ATM. There are no fees for our customers who use any ATM at our convenient banking locations. Customers may also access their accounts using any other ATM not owned by AEB (fees apply). Please see our locations page for AEB branch and ATM locations.

Fraudulent/Suspicious Activity

In the event of fraudulent/suspicious activity on your debit card you will not be contacted by the bank directly but by our processor, Fiserv, which comes up as Fraud Detection. If you have any concerns about the legitimacy of this call, hang up and call them directly at 877-253-8964.

It is important for you to call them back and verify any suspicious transactions so that we can stop any fraudulent activity as soon as possible.

We suggest that you add this number to your call list because a nonresponse could result in your card being turned off.

Lost or Stolen Cards

To report a card lost or stolen, please contact The Antwerp Exchange Bank immediately during business hours at (419) 258-5351 OR (877) 281-1847. During non-business hours please call the card hotline at (800) 472-3272.

NOTE: Calling the Card Hotline number during normal bank hours may incur a fee.

FRAUDULENT ACTIVITY: In the event of fraudulent activity on your debit card you will be contacted by our processor, Fiserv, not the bank directly. If you have any concerns about the legitimacy of a call, hang up and call them directly at 877-253-8964.

ATM

24 hour banking is available at our ATM’s located at each branch. During store hours at the Payne and Paulding Maramart locations.

MoneyPass ATM Locator

All ATMs listed on the site can be used surcharge-free with your MoneyPass ATM card. Not all ATMs may display a MoneyPass decal and some may have stickers or warning screens about surcharge fees. Your transaction will be surcharge-free at the ATMs listed on the MoneyPass website.

Mobile Banking

Services Available

  • Instant Balance
  • Touch ID
  • See transaction information
  • Transfer between Antwerp Exchange Bank accounts
  • Bill Pay

Download Our Mobile App

Go to your app store and download the “Touch Banking” app.

CardValet®

Access. Control. Anytime. Anywhere. CardValet® is ideal for cardholders who want to manage their debit and credit cards through their mobile devices.

  • Safeguard your cards: turn them "on" and "off" when you aren't using them
  • Establish transaction controls for dollar amount limits, merchant categories and geographic locations
  • Receive alerts when your payment card is used, approved or exceeds the transaction controls you set

Download CardValet® from your smart phone app store

See a brief video on the CardValet® website*

*CardValet® is a registered trademark of Fiserv, Inc. or its affiliates

Bill Pay

  • Pay your bills quickly and securely using electronic Bill Pay.
  • Schedule one-time or recurring bill payments.
  • Payments sent securely.
  • Available through Online Banking and from the Touch Banking mobile app.

e-Statements

Receive your statements without all the paper clutter. E-Statements arrive securely and quicker than traditional statements. Receive an email when your statement is ready. No more waiting for your statements to arrive in the mail.

TouchTone Teller

Call our automated phone service for simple banking task 24/7 at 877-258-4910

  • PRESS 1 for Account Information
  • Enter your account number followed by #
    • PRESS 1 for Checking
    • PRESS 2 for Savings
    • PRESS 3 for Certificate of Deposit
    • PRESS 4 for Loans
  • PRESS 2 for Miscellaneous Information

Additional Electronic Services

  • Direct Deposit
  • Wire Transfer (for customers)
  • Combined Statements

Other Services

  • Bank by Mail
  • Cashier Checks & Money Orders
  • Coin Counting & Sorting
  • Fax
  • Photocopies
  • Night Depository at each location
  • Zipper Bag/Locking Bags
  • Safe Deposit Box Rentals (Antwerp, Payne Branches only)

*Some services may incur a fee. Please check online (news & events page), or in person with a customer service representative, for our current fee schedule.

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